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A&P Management Team Training

Overcoming the trench between

sales and after sales 

 

Creative thinking and creative action

Traditionally, companies in the automotive retail industry are vertically structured. Leadership, communication and information are „verticalized“. Even the manufacturers and wholesalers are strongly geared in this direction.

Yet: customer processes run horizontally. This often leads to the situation where customers feel the gap between the departments, especially when it comes to sales and after sales.

 

A&P has developed a concept that creates a better awareness on the one side and offers practical methods to improve the lateral cooperation between the parties on the other side.

 

Building bridges

During the training, which consists of theoretical modules and practical phases, executive managers, sales and service managers from the same company learn management techniques and leadership instruments.

 

IMPLEMENTATION: WORLDWIDE
REFERENCE: AUDI AG


 

 

Scope

Theoretical/practical approach

(Module and implementation phases) 

 

Module

1 Brand implementation,

   Organisational structure,

   Leadership relations

2 Process management,

   Quality management,

   TQM, Six Sigma

3 Principle communication,

   Principle information,

   Decision-making management

 

Range

Worldwide

 

Project Management

Reinhard Auerbach